Customer Service Officer
CATEGORY:
Customer Service / Receptions
Customer Service / Receptions
LOCATION:
Techo Cultural Pak
Techo Cultural Pak
Published on:
October 2, 2026
October 2, 2026
Application deadline:
November 1, 2026
November 1, 2026
Views: 5
Job Responsibilities
- Welcome and orient all visitors at the TCP main entry — providing maps, zone information, event schedules, and experience recommendations in Khmer, English, and basic Chinese.
- Manage visitor feedback collection — distribute satisfaction forms, operate digital feedback kiosks, and compile daily NPS data for Operations reporting.
- Handle visitor complaints and service recovery — listen, apologize, resolve, and escalate to Operation Supervisor when the issue is beyond CS authority.
- Upsell and process bookings for park experiences — traditional boat rides, EV golf cart rental, locker hire, park membership enrolment, assist in any partner booking in affiliate programs, and guided tour packages.
- Monitor visitor flow across all open zones — alert Security and Operations to crowding, safety concerns, or areas requiring immediate attention.
- Coordinate with the Digital Marketing team to share daily visitor nationality data, common questions, and feedback themes — informing content and campaign improvements.
- Manage the TCP visitor information counter — keep all printed materials, maps, and product displays stocked, clean, and up-to-date.
- Assist with event day operations — guest registration, VIP hosting, crowd guidance, and information support during major park events and festivals, and other tasks assigned by direct manager.
Job Specifications:
- Bachelor's Degree or Diploma in Tourism, Hospitality, Communications, or related field.
- Minimum 1–3 years in front-line customer service — hotel reception, tourism, airport, or preferred.
- Knowledge of Cambodian cultural heritage, zones, and OPOP products to confidently guide
- Familiarity with NPS methodology and visitor experience management principles.
- Excellent interpersonal communication in Khmer (required) and English (required).
- Chinese (Mandarin), is a very strong advantage given TCP's international visitor profile.
- Confident, warm, and professional in all visitor interactions.
- Genuinely service-minded — takes personal responsibility for every visitor's experience.
- Calm, empathetic, and solution-focused when handling difficult visitors or complaints.
- Proud ambassador for Cambodian culture; able to explain heritage stories naturally and enthusiastically.