Property Manager
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Job Description
- Develop and deliver a strategic plan, policies, business plan, operation and work procedures to align with Property Management’s mission and vision.
- Develop and manage property budgets, including management fee, rent, utility fee collection and expense control.
- Conduct a depth study to review and identify our property resources to generate more revenues for ensuring profitability and sustainability of the Property Management.
- Lead all departments to effectively follow policies and standard operation procedures (SOP) to achieve the most efficient operating model.
- Lead all departments such as Customer Service, Account operations, Housekeeping, HR & Admin, Security, Leasing & Marketing, to achieve targets by implementing effective monitoring and evaluating process and procedure.
- Lead team to develop effective strategies to maximize Management Fee Collection and reduce outstanding fees.
- Foster positive relationships with external investors, including property owners, tenants, vendors, contractors, and government authorities.
- Oversee property management and renovation to meet market requirements.
- Cooperate with centralized Maintenance Department to effectively implement preventative maintenance programs to ensure the safety, functionality, and aesthetics of the property portfolio, including inspections, repairs, and renovations.
- Conduct regular spot check and address maintenance and repair issues promptly.
- Establish and maintain positive relationships with customers, addressing their concerns and inquiries in a timely and professional manner.
- Develop and implement effective customer satisfaction survey from residents and act immediately from survey result.
- Ensure that customer services team to work closely with Sales Department, Construction Department to solve all problems during the handover process.
- Lead the property leasing activities including preparing and executing lease agreements, renewals and terminations; handle tenant disputes, complaints, and lease violations in accordance with company policies.
- Effectively Manage staffs on hiring process, performance management, staff development, engagement, and communication.
- Work with HRBP to thoroughly study manpower for each property to ensure the efficient utilization of the resource.
Requirement - Master’s Degree of Business Administration, Tourism and Hospitality, or other related fields.
- At least 5 years of work experience in the field of Real Estate/Property Management/
- At least 3 years of work experience being involved in the management level/
- Working knowledge of financing, marketing, and sales activities.
- Understanding of financial analysis, budgeting, and risk management in property management.
- Possess strong knowledge in property management, local labor law, hotel/property management law and regulation.
- Demonstrate ability to influence people, which include, but not limit to, stakeholders, tenants, and employees.
- Good knowledge of computer skills, Ms. Word, Excel, Outlook, Visio etc.
- Competent in problem solving, conflict management and leadership.
- Proven strong management skill, leadership, and work delegation.
- Strong interpersonal, and communication skills in Khmer and English (Chinese is a plus).
- Strong organizational skills, with the ability to manage multiple projects simultaneously.
- Ability to multi-task, hard-working, can work under pressure, and stick to deadline.
- Ability to analyze market trends and make strategies based on market conditions.
- Good ethic, honest with morality.