Customer Service Supervisor

CATEGORY:
Customer Service / Receptions

LOCATION:
Phnom Penh

Published on:
October 23, 2026

Application deadline:
November 22, 2026

Views: 18

Job Responsibilities

Supervise daily activities of the Customer Service team and ensure smooth front-desk operations
Provide professional assistance and information to residents, tenants, owners, and visitors
Handle customer inquiries, complaints, requests, and feedback promptly and professionally
Monitor and follow up on customer complaints until proper resolution.
Coordinate with relevant departments such as Operations, Maintenance, Housekeeping, Security, and Accounting to resolve customer issues.
Assign daily tasks and monitor team performance and service quality; coach, guide, and support Customer Service Officers in handling customers and complaints.
Prepare duty schedules and ensure adequate staff coverage and monitor staff attendance, punctuality, grooming, and professional conduct.
Maintain accurate records of customer complaints, requests, feedback, and follow-up actions.
Prepare daily, weekly, and monthly customer service reports as required.
Handle follow-up on outstanding fees (AR) with house owners or tenants to pay the space rental fee, Electricity fee, Water fee, Parking fee, Management fee, property tax fee, and other fees.
Handle cash collection for Property Management.
Perform additional duties as needed, as assigned by the Property Manager.

Job Requirement

Bachelor’s degree in business administration, Hospitality, Management, Property Management, or a related field is preferred.
Minimum 2–3 years of experience in Customer Service, Property Management, Hospitality, Residential Management, or a related field.
Experience in a condominium, commercial property, residential project, or property management company is an advantage.
Good command of English, both written and spoken.
Chinese-speaking ability is strongly preferred due to the significant number of Chinese-speaking customers/residents.
Outstanding communication skills, both written and verbal, and strong organizational and time management skills.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.

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