Operations Supervisor
CATEGORY:
Operations / Property Management
Operations / Property Management
LOCATION:
Kandal
Kandal
Published on:
October 26, 2026
October 26, 2026
Application deadline:
November 25, 2026
November 25, 2026
Views: 17
Job Responsibilities
- Supervise daily floor operations across both shifts (8:00 AM – 9:00 PM, 7 days/week) for the LH & SH Zones, ensuring Property Management SOPs are consistently enforced across Housekeeping, Customer Service, and general estate operations.
- Manage and coordinate the duty roster for Housekeeping, Gardening, and Customer Service staff — ensuring zero gap in coverage, processing leave requests, and arranging emergency replacement when required.
- Act as first-line escalation point for resident/homeowner requests and complaints across the 428 units, resolving issues on the floor and escalating unresolved matters to the Property Manager with a clear incident summary.
- Conduct daily site walk-inspections of common areas, LED solar street lighting, and the MPS (Main Power Supply System) infrastructure, logging defects and coordinating rectification with the relevant maintenance contractor or MEP vendor
- Coordinate with the Security Team Leader on guard post coverage, incident handover, and access control at estate entry points, ensuring alignment between operations and security functions.
- Train, coach, and monitor frontline staff performance, ensuring uniform, grooming, and service-conduct standards are upheld, and conducting refresher briefings on SOPs.
- Prepare and submit the Daily Operations Report to the Property Manager, and support preparation of the Monthly Operational Report (financial, operational, MEP) due by the 10th of each month.
- Support administrative duties — office supplies, vendor coordination, uniforms & PPE tracking — and undertake other tasks as assigned by the Property Manager.
Job Requirement
1. Education & Experience
- Bachelor's degree in Property/Facilities Management, Business Administration, Hospitality, or a related field preferred.
- Equivalent practical experience is acceptable.
- Minimum 2–3 years of experience in property management, estate operations, or hospitality operations, including staff supervision.
2. Knowledge
- Understand property operations, SOPs, and basic facilities/MEP systems (lighting and power supply).
- Know resident service standards and complaint handling.
3. Skills
- Strong leadership and team coordination skills.
- Good Khmer communication; basic English for reporting and vendor coordination.
- Proficient in Microsoft Word and Excel.
- Able to manage frontline teams across two shifts.
4. Attitude & Behavior
- Proactive, hands-on, and detail-oriented.
- Disciplined, reliable, and responsible.
- Willing to work on the floor and supervise frontline staff directly.